WOW Recruitment are currently seeking a Customer Service & Administration Officer to support our Fintech client, based in Balmain with 2 days WFH flexibility once trained. Our client is an Australian owned and operated innovative payments and prepaid card business. They are passionate about their customers and staff, and if you're enthusiastic and motivated, we'd love you to join their team This is an immediate start $65k super $7.5k Bonus structure The role: You will manage an array of inbound calls and emails from existing and potential business customers and consumers Provide internal customer service to the Sales Team Assist customers and help resolve queries with sound judgement and initiative whilst investigating using resources You will work across multiple software systems to source required information Support and deliver operational functions for order processing, reporting, strong data entry capabilities. Experience providing great customer service levels to customers You will work to and strive to achieve individual and team SLAs The perks: Hands on leaders, extremely supportive and welcoming culture Once training is completed in the office, option to work two days at home during the week Leave: Odd job leave –In each calendar year you may take up to five days of sick leave as an Odd Job Day. You will also get your birthday and Christmas eve off on top of employees annual leave Team lunches on the company once a month Quarterly: Awards are offered - if you are nominated you can receive a $1,000.00 gift card About you: You will be assionate about assisting customers and making them smile over the phone by providing a great service Extremley high attention to detail Strong written and verbal skills Clear communication and problem-solving skills Willing to go above and beyond, having the spirit to see a task to the end Passion to inspire others, be a team player Comfortable working autonomously and will make a positive contribution to process improvements and efficiency with strong organisational, problem solving and time management skills This is a fantastic opportunity to give back to communities by helping. If you have the experience and would like to know more about the role, please contact Emily by applying now