Opportunity to work with a for purpose organisation, supporting community Part time role (3 days per week) in a friendly team environment Hourly rate Salary Packaging Options Super About the role: Are you a passionate Admin all-rounder looking for a fresh new start in 2024? If so, this could be a great opportunity for someone to make a real difference to how our Family Centre is run and supported. Being part-time, the role will provide you with work-life balance and see you working in a diverse and supportive team environment, 3 days per week. We, at CatholicCare Diocese of Broken Bay are seeking an experienced, passionate and purpose driven Reception and Operational support superstar to join our growing and supportive team in our Waitara Family Centre. This role is a 12-month, part-time fixed-term contract. The successful incumbent will be working 22.8 hours per week – Monday, Tuesday and Wednesday’s. This position provides high level, quality administrative and customer service support to our Integrated Services team and clients, contributing to the efficient and effective operating of the programs being delivered. Duties: Act as a first point of contact for clients seeking assistance with a range of challenges including Domestic Violence, Homelessness , Family Support and Therapy services. Responding to calls with an empathetic and non-judgmental communication style to our clients, who present with a broad range of challenges and issues, face to face and over the phone. Manage the front reception desk, taking inbound calls and re-directing them to the appropiate staff members. Making outbound calls to clients and support workers. Site and administration management including coordination and collation of regular reporting. Ensure databases are maintained and help with managing expenses, banking, and liaise with the internal IT department for any set up, connection or support required by office staff. Maintain a clean & tidy office environment, ensuring availability of supplies, stationery and amenities. Organise catering, room bookings and other items relevant to any events, training or meetings as needed. Promote a ‘risk-aware’ culture, ensure WH&S standards are maintained and all hazards and incidents are reported. Any other ad hoc task as required from time to time to support the service. Skills and Experience: Extensive prior experience in an administration, receptionist or customer service roles within Community Services (preferred by not essential). Relevant TAFE or tertiary qualifications. A strong, confident communication style and an ability to present professionally in response to diverse range of stakeholders – face to face, via email and phone. Excellent computer literacy (Microsoft Office – Outlook, Word and PowerPoint. Exceptional verbal and written communication skills. Demonstrated professional approach to deal with confidential/sensitive matters. Knowledge of the community sector, social welfare and/or child protection legislation desirable. National Criminal History Check. Working with Children’s Check. Current NSW Driver’s License and access to an insured vehicle. About us We support families to be happy, healthy and safe. CatholicCare provides an extensive range of integrated and holistic services to support families, children and young people who may be experiencing difficulty. We are embedded in our local communities withcapacity to provide support, advice and referrals to respond to concerns about family wellbeing, parenting, relationship skills, and early childhood development. Our Family Centres are located in Artarmon, Brookvale, Waitara and on the Central Coast at Tuggerah. We work with well-respected partners to ensure our supports are tailored and individualised to your circumstances. Through our family centres we provide child and family support, Counselling, Domestic and family violence support and more. Culture and Benefits We know that changing roles is a big decision, so here is what we can offer you: Salary packaging benefits to receive a portion of your salary tax-free. A focus on employee well-being, with regular reflective/practice supervision opportunities. Access to training and learning opportunities. An Employee Assistance Program offering free and confidential counselling and support. An additional paid leave day (CatholicCare Day) to be taken at the end of the year. How to apply If you are interested in this opportunity, please provide a cover letter addressing the role requirements, complete your work history and education information on the application page and submit your resume. Apply Now No recruitment agencies please