We are looking for passionate people Permanent full-time position Opportunity to develop your skills in a high performing Customer Service team Free onsite parking Competitive staff discounts About KitchenAid Australia KitchenAid Australia is part of the Whirlpool Corporation, the world's largest appliance manufacturer with major brand names in more than 170 countries around the world. With our broad range of products, KitchenAid Australia offers our customers outstanding quality kitchen appliances for their homes. About the Role As a customer service officer, you will be the first point of contact with our consumers answering a high volume of inbound calls in an efficient and professional manner as well as responding to enquiries received via email. By using your excellent telephone and email manner, listening effectively and communicating clearly, you will assist our consumers to resolve any queries they may have. Tasks and Responsibilities Answer inbound, make outbound customer calls and respond to customer emails in an efficient and professional manner, seeing each customer Use Salesforce to accurately record and process all customer interactions Be responsible for all Customer process and communication regarding: Service and warranty Product troubleshooting Customer order queries General product enquiries Proactively promote KitchenAid products to increase sales revenue Use initiative to control, manage and continually improve the quality of work in areas of responsibility. Adhere to and Promote KitchenAid Australia values and organizational accountabilities Selection Criteria : Minimum 2 years customer service or sales experience Higher School Certificate (Year 12) Intermediate Google Suite skills Excellent written and verbal communication skills Excellent time management skills Flexibility and adaptability to change Excellent attention to detail and accuracy Sales Force Experience (not essential) Endless Opportunities KitchenAid Australia has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. We offer a challenging purpose, ownership of your role, great team environment and provide the tools to build your capability. If you think this role resonates with you, please follow the link to apply for the role. Respectfully, no recruitment agencies please. For further information regarding KitchenAid Australia, please visit www.kitchenaid.com.au.