We are Big Ass Fans. Fun name, serious business. We design, manufacture and sell those awesome fans you see on The Block, Grand Designs, in airports, shopping centres, industrial warehouses, restaurants and more Are you: Sick of working evenings and weekends? Wanting a 9am to 5pm job with no evenings or weekend work?? An enthusiastic team player prepared to go the extra mile for your customers? A passion for all things technical with the ability to simplify ? If yes, then we want YOU Customer Service - Tech Support will be responsible for providing technical support to Big Ass Fans clients who have purchased our large industrial fans. This is a troubleshooting role where you will be required to resolve issues in a timely and effective manner. You will be provided with full training on Big Ass Fans products to ensure you can effectively respond to customer queries. You will need a passion for technical concepts to fully understand our Industrial fans and an ability to relay these concepts to customers in the simplest form possible. Main Responsibilities: Responding to customer queries via phone and email providing solutions and escalating when required. Liaising with clients, suppliers and transport companies, building strong working relationships Ensure accurate data entry into CRM systems Facilitate order fulfilment while working independently with Sales, Accounting and Service departments Demonstrate Professionalism while dealing with customers sensitive information Requirements Able to pass a police background check Passion for technical concepts Willingness to learn Positive can do attitude Comfortable talking on the phone to customers Why live life Big Ass? Big Ass Fans Australia offers employees excellent pay, career opportunities from fast and profitable growth, and a challenging and rewarding work environment. Joining our Big Ass Family means saying YES to team lunches, fun company events, beer fridge and other rewards while working hard as a team to ensure sales goals are achieved and customers are satisfied. Why haven't you applied yet? Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules. If you need assistance or an accommodation due to a disability, you may email us at recruitingbigassfans.com or call us at 1.877.244.3267.