Smithfiled location Monday to Friday - rotating Saturdays paid at OT $55k-$58k per annum plus OT penalties Easy access and on site parking available We are currently seeking an experienced Customer Service Officer to support the daily operational needs of a large transport and distribution business. The successful candidate must have prior experience in a similar fast paced environment and a working knowledge of administrative practices. You will need to effectively apply these skills and demonstrate a firm understanding of customer service practices and general clerical support duties. Primary Roles and Responsibility Uphold and lead by the organisational Mission statement, company objectives, and promote this to fellow colleagues Ensure all Visitors are inducted and fully understand the site rules. Ensure a high degree of accuracy in entry of data into company programs Maintain efficient and effective operations in the service centre Resolve and document the complaints as per defined processes and standards Ensure all instances of service failure or loss or damage to customer goods, are thoroughly investigated and documented Ensuring high standards of Quality are maintained, promoting safety policies and procedures on an ongoing basis Liaise with other work areas to seek and provide information relating to daily operations Constantly review daily plan to ensure service level KPIs are achieved Attend and contribute to meetings that relate to this position Understand the requirements of HACCP Entering of transport & warehouse bookings into system Freight investigations Answering phones and email queries Monday to Friday (starting times between 7am to 10am - rotating roster) Be apart of shared working Saturdays & Public Holidays To be successful you will need to demonstrate: A strong customer service orientation Ability to build effective relationships, internally and externally Ability to deal difficult customers Active listening and learning skills to comprehend ideas and to understand the implications of new information by identifying and resolving complex problems Excellent organisational skills and effective communication skills Ability to meet deadlines and handle pressure / customer demands Be self-managed, motivated and energetic to create a great customer and team experience Demonstrated effective oral and written communication skills Strong IT skills: ability to use the computer for logistics related applications including transport and/ or warehouse management systems and Microsoft 365 applications such as outlook, word and excel Ability to work under pressure and still produce results Ability to be agile and flexible If you would like to apply for this role, please click the apply now button or email Hannah Limond at hlimondlpcommercial.com.au. Please note, only shortlisted candidates will be contacted LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services