The Role Reporting to the Store/Cluster Manager, this position is responsible for delivering the departments financial targets and company key performance indicators focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed within the department and the retail store as a whole. Key Responsibilities To drive sales and profit ensuring the achievement of all KPI’s as set by the company Provide inspirational leadership, training and developing team capability Maintain a focus on commercial acumen ensuring the team have an understanding of the performance of the department / store Effectively manage costs Drive a customer centric culture creating a warm and genuine customer service experience Adhere to all company behaviours, policies and procedures The Ideal Candidate will have Experience in managing a high sales turnover retail business Ability to manage budgets, interpreting financial reports and generating efficient rosters Demonstrated experience in managing for profit, with a commercial approach A passion for the retail industry, exceptional service and a strong sense of personal style and presentation Experience managing the performance, training and development of a medium to large team Skills associated with driving productivity with team members Ability to build strong relationships with all stakeholders Why work for us? A competitive remuneration package, including incentives Seasonal product allowances and generous discounts on all brands products (Country Road, Trenery, Witchery, Politix, Mimco and David Jones) for you and your immediate family Excellent career progression involving regular training and on the job development A genuine, open and high performing culture Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships About Us Country Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last. Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities. The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design and the Good Cashmere Standard® by AbTF to support responsible cashmere production. Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards and maintaining responsible sourcing strategies for key raw materials. From its products to its partnerships and stores, the brand looks to drive positive change so you can feel proud of every Country Road purchase you take home.