Great opportunity for a Level 1 / Level 2 IT Support Engineer to join one of Autralias leading retailers. About the Role The primary purpose of the IT Support Engineer role is to maintain the IT Infrastructure and systems, providing level 1 and 2 support from basic helpdesk resolution and service delivery to tier 2 technical support. This role will support Store and Corporate staff with online, phone and face to face support, covering Network/Microsoft/Laptop and devices/ERP Pronto and general IT assistance. - 4 days on-site in Port Melbourne - Free carparking for all staff - Drivers License and a Car is mandatory - There is no Public Transport to the site, you must have a car to drive to the office. - Service Desk shifts are on a rotating roster. The shifts are either 7am - 3pm or 10am - 6pm. - There is a rotation shift to work on Public Holidays & weekends (once every 7 weeks), with skeleton staff over the Christmas period. - supporting 3000 users across Aus with 150 stores. Responsibilites Level 1 and 2 support of Microsoft systems including account creation, basic security and access. General IT support for ERP and corporate systems assisting users where necessary. Provisioning of equipment, setup and deploying for users to support them in their duties. Participate in broader, system related business projects. Develop and report on the status of project resources/deliverable, system performance reviews and post implementation audits. Build strong relationships with users, IT staff, and management to determine and resolve issues associated with system and network implementation. Ensure all calls are logged and processed using corporate helpdesk systems. Desired Skills and Experience Champion customer service and ensure a customer first approach. 3 years experience in a Microsoft 365 Environment Basic networking and monitoring Equipment provisioning, setup and deployment Pronto ERP experience will be advantageous Customer service experience Strong Relationship Management skills Moderate network troubleshooting ability To apply online, please click the appropiate link online.