Student Administration Officer (Student Fees) About the opportunity As a member of the Student Fees team, you’ll be working as part of a highly experienced state-wide team who provide service excellence, timely advice and support to our students and stakeholders in the University’s fee collection activities, operational planning and business processes. You’ll work closely with front-line staff in the preparation, dissemination and maintaining of information and advice about student fees (i.e payments, loan schemes, scholarships, refunds, remission of student debt, and overseas student health cover etc). You’ll also become proficient and skilled in the use of software such as Student Management and will become familiar with fee related legislation and policies. You’ll support the Business Lead (Student Fees) with the day-to-day operations, and you’ll also work collaboratively with other members of the team to ensure the provision of administrative support is delivered in a student focused, timely and professional manner. What you’ll do: Undertake activities relating to the collection of fees (i.e tuition, Student Services & Amenities Fees, overseas student health cover) for domestic and international students and research candidates. Generate student fee related documentation, monitor student payments, and support the development of policies and compliance with legislation for student fees. Collaborate with team members to plan, organise, and deliver high quality services to students in a timely manner and in accordance with legislation. Maintain student fee related information and advice for students and staff, ensuring this is accurate and reviewed regularly, and amended in line with legislative, policy and procedural changes. Assess fee related applications (i.e refund, remission, OS-HELP) in line with policy and legislation whilst always looking for ways to achieve the best possible outcome for students. Monitor outstanding student debt and develop strategies and recommendations for follow up and collection. What we’re looking for: Demonstrated knowledge and experience working in a fast-paced office, excellent organisational skills, and the ability to coordinate a range of administrative tasks with accuracy and attention to detail. Highly developed oral and written communication skills and excellent stakeholder management. Capacity to display initiative, solve problems and meet deadlines in a demanding and high-volume data management environment. Demonstrated experience in the interpretation and compliance with rules and regulations, and in developing recommendations to improve policies and procedures. Manage complex situations and multiple responsibilities simultaneously, mixing long term projects with the urgency of day to day demands. Ability to work independently or within a team to deliver positive outcomes as well as achieve identified goals and objectives and while ensuring compliance. Salary details Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $99,698 comprising base salary within the range of $76,302 to $85,212 plus 17% superannuation. How to Apply To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success profile. For further information about this position, please contact Samuel Campbell, Student Administration Business Lead (Student Fees), samuel.campbellutas.edu.au or 03 6324 3079 Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process. Please refer to the attached Position Description Below for full details. Position Description - 499602 - Student Administration Officer (Fees).pdf Applications close Monday, 12 February 2024, 11.55pm To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.