This role is crucial for enhancing our sales processes, improving lead generation, and ensuring our team is well-equipped to use these new systems Who are we? Listed on REB as the 1 Sales Office in Australia in 2023, Highland truly are a trusted and leading real estate agency in the Sutherland Shire. Established in 2007 with just 6 team members, we are now widely located across the Shire, Southern Highlands and Eastern Suburbs, with our newest and 6th office in QLD having opened mid 2023. The team across NSW and QLD boast over 150 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing, and internal operations. Here at Highland, we pride ourselves on our dynamic workplace culture that is exhibited in our energetic, hard-working, and inclusive team. We have worked hard to build a team that truly reflects our values and it is this team that places us at the forefront of what we do. We are very big on team bonding and social events to build our morale and reward the hard work of our people. We are more than just property at Highland – we are our people. The Role: In the initial phase of the Sales Systems and Lead Generation Coordinator role, the focus will be on collaborating with external parties to integrate new systems into our operations and train our staff on these technologies. Ongoing, the role will involve coordinating our lead generation software platforms, managing lead allocation, cleaning our CRM data, analysing data and performance, producing reports for the Sales Manager, as well as continuing to train staff in using the systems efficiently. This role is crucial for enhancing our sales processes, improving lead generation, and ensuring our team is well-equipped to use these new systems effectively. Coordinate with external vendors and partners to integrate new sales and CRM systems into our current operations Develop integration strategies that align with our sales goals and lead generation objectives Work closely with our IT department to ensure seamless implementation and troubleshoot any issues Communicate feedback, issues and reporting to Sales Manager and Head of Brand and Marketing Work with Head of Brand and Marketing to analyse and optimise conversion funnels, identifying opportunities to enhance quantity and quality of leads Monitor the effectiveness of the new systems, making adjustments as needed to optimise performance Lead the effort to train our staff on these new systems, ensuring a smooth transition and effective usage Collaborate with sales and management teams to understand their needs and ensure the new systems support these requirements After the initial integration phase, focus on ongoing lead generation and system optimisation Track sales leads Track sales conversions Onboard new staff on systems and processes Be the CRM “go-to” trainer In order to be successful in this role, you will need: Outstanding organisational and project management skills Excellent verbal and written communication skills Fantastic team player and loves job variety Tenacity and a drive to succeed Love of data and analysis Sales knowledge and experience KPI's and goals focused Strong analytical skills, with the ability to interpret data Able to effectively and efficiently manage a CRM system, and ensure integrity of data and an updated database Proven experience in system integration, preferably in a sales or real estate environment Strong training and communication skills, capable of educating a diverse team Technical proficiency in CRM and sales software Cold calling experience would be ideal Collaborative and proactive approach, with a focus on innovation and efficiency Ability to work with discretion and confidentiality If you are our next Sales and Operations Manager, please contact Isabella Wijesekera on 0456 103 143 or isabellahighlandproperty.com.au immediately for a confidential discussion. Only suitable candidates will be contacted.