Exceptional Customer Service Leadership expertise 100% remote working with offices in Pyrmont Unique opportunity for someone with a genuine love for animals Client Details Our client, an Animal care and Hospice team are passionate about providing pet healthcare and end-of-life care to families across Australia. Currently in a growth phase, they have an exciting opportunity available for a Customer Service Manager with a strong business acumen and genuine care and compassion for animals and people. More about the role: Lead and motivate a national team of customer service representatives. Report to executive management and be actively involved in the day-to-day running of the customer service and administration business activities. Monitor analytics and report these trends to the executive management team, whilst providing innovative solutions and fresh ideas to challenges. Liaise with Vets and Families. Coordinate monthly and quarterly team events and activities. General administration. Their ideal candidate: Exceptional customer service and people skills. Will have a demonstrated track record leading a successful team (recruiting/training & mentoring/motivating a team) – preferably remotely. Strong business acumen combined with a passion for animals and people. Have a desire to develop into a Senior Management role. Able to work autonomously as this is a fully remote position. Animal health and wellbeing experience is not essential, full training will be provided. Strong MS Office skills. Sydney based. Citizen or PR status. If you are in search of a remote role, have excellent customer service and people management skills and you love animals, Click the ‘Apply Now’ button, or for a confidential chat call Sharon in our Sydney office on 0413 698 785 or email sharoncallaghanfuture-you.com.au