Are you a customer service professional looking to make a difference? This insurance company is changing the norm and is passionate about diversity. We are looking for a Customer Service or Operations professional, who is confident and passionate about providing customers with support through relationship building and online support. This position is working in the Sales & Service Team, you will be the heart of our company, making sure the customers have a best-in-class experience when choosing their insurance. We’re looking for individuals with a self-starter mentality who want to be part of building a new brand. We are all about our customers and their experiences with us. The Company Our client launched in July 2020 as a challenger brand in the market. Positioned as a conscious, female-first, female-led insurance brand, focused on designing products and customer experiences that prioritize the needs of women. They're about changing the game and revolutionizing insurance trends, suggesting insurance is not just about prices and premiums. Starting with Car Insurance, they have redefined the customer experience and genuinely reward safe drivers with competitive pricing and a premium product. They have since launched Pet Insurance and intent to vastly expand their insurance products range. Beyond insurance, they aim to challenge gender biases and empower women as they strive to partner with like-minded people and organizations to help drive actionable and progressive change for women. The company is a small-sized insurance underwriting agency consisting of 10 employees and is located in the heart of the Sydney CBD. The Role Reporting to the Team Leader, you will have the perfect balance of autonomy and support to truly step into your strengths as an insurance professional. Educating customers about Car and Pet Insurance Managing a broad range of customer queries and requests across the online quoting system, phone calls, and emails. Helping customers define their needs and answering queries appropriately during the quote journey, using the opportunity to "sell through service." Assisting customers with their insurance policies and coverage; explaining clearly, and reviewing documentation. Delivering any administration on new policies, mid-term adjustments, renewals, and cancellations. Working collaboratively with colleagues on a day-to-day basis Managing insurance quotes via the Internal Quoting System Fostering and maintaining key internal & external stakeholder relationships Facilitating the successful running of the renewal portfolio by providing key administrative support to the operations team. As a full-time position, you will work 37.5 hours across a 5-day week rotating roster between 8:00 am to 6:30 pm Monday – Friday. Skills and expertise Active listening skills to understand and support customers so that their needs are understood - and service standards are maintained. The company is open to individuals with or without insurance experience You're able to handle difficult conversations and influence people to get a positive resolution. High level of presentability, communication, and time management skills Rapport and relationship building both within the company and with brokers High level of attention to detail, accuracy, and integrity Insurance studies will be supported and paid for by the company Benefits and Culture People enjoy working here because of the fanatic work-life balance provided and the culture Family leave – they provide 6 months of paid parental leave, which can be taken flexibly by either parent during the 24 months after the child(ren)’s birth. Birthday off work – they love birthdays and celebrating them and believe no one should have to work on their birthday, so take a day off on us Growth opportunities internally - as you grow, your role can too Volunteer time off – they encourage you to take 4 paid days each financial year to volunteer at your favorite charity How to apply If you would like to find out more about this opportunity, please contact Pippa Dibb at pippa.dibbcollar.group Alternatively, if you are interested in making an application, apply now Due to a high volume of interest, only shortlisted candidates will be contacted.