Job Description Location: Melbourne | CBD Job type: Full time / June 2026 Organisation: Victoria Legal Aid Salary: $84,626 - $97,921 Occupation: Legal Reference: VG/LVLS Make a difference by providing legal assistance to victims of crime and sexual harassment in our Legal Help team. Full time, maximum term position up to June 2026 Salary based on experience, range: $84,626 - $97,921 plus super Up to $15,900 in salary packaging and hybrid WFH & office model About the role: The Victim Legal Service (VLS) is a collaborative initiative of the Victorian legal assistance sector. The VLS Helpline is operated by Victoria Legal Aid (VLA)'s Legal Help service, providing accessible and holistic intake, advice, and referral aimed at ensuring victims of crime are provided with culturally safe and trauma-informed services to support their legal and non-legal needs. In this role, you will provide legal advice and information to victims of crime and sexual harassment through various channels (phone, webchat, and in-person). You will provide assistance in matters relating to the rights of victims of crime and sexual harassment in protecting confidential communications during court proceedings, compensation, restitution and financial assistance, and a range of ancillary legal matters in the family, criminal and/or civil law jurisdictions. You will collaborate with internal and external stakeholders and partners in providing a culturally safe and trauma-informed service. This role does not involve ongoing casework or court advocacy. This role is based at our Melbourne CBD office on Wurundjeri Country About Legal Help The Legal Help service is the key entry point for Victorians seeking legal assistance via telephone and webchat. The aim is to provide an accessible, holistic triage, intake and referral service which ensures that people are not put on a ‘referral roundabout'. Legal Help assists over 132,000 Victorians over the telephone, webchat and in-person each year, providing information, legal advice and referrals on a wide variety of legal issues. Legal Help operates as a contact centre, using cloud-based software. This offers greater flexibility of location for staff and extra channels for help seekers, including a ‘legal webchat' channe About you: As our ideal candidate, you will possess: Knowledge and practical experience in criminal law and relevant court procedures. Practical knowledge of law and procedure in Victims of Crime Assistance Tribunal (VOCAT) and/or Restitution and Compensation Order (RACO) matters, and a range of ancillary legal matters in family, criminal and/or civil law. Demonstrated high level legal diagnostic and problem-solving skills to accurately assess and address client needs, with an understanding of the principles associated with trauma-informed practice when providing client services. Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.l. About Victoria Legal Aid: We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. Employee benefits: Focus on work-life balance including flexible working arrangements Hybrid work from home & office model Training and professional development opportunities Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing Opportunity to join Myki Commuter Club (and salary package the cost) Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office) How to apply: To be considered for this role, please submit a current resume and completed candidate application form (listed within the file attachments). If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. For further information review the attached position description or contact Josephine LaSpina- Project Officer on (03) 9269 0205. No agency applications will be accepted. Applications close by 11.59pm on Sunday 18 February 2024 Other relevant information: It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.