Part Time opportunity working for a large Government Agency in the heart of Parramatta on Thursdays and Fridays. Part Time - Client Service Officer | 4 Month Contract | $38.85 p/h Super $35 p/h Super 4 Month Contract (Possible Extension) Parramatta About the Company This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. About the team The team are a group of young and enthusiastic individuals who are striving to not only deliver outstanding work to help the residents of NSW but also evolve their careers whilst doing so. About the Role This role will be working in office on Thursdays and Fridays. We are currently seeking to appoint a Client Service Officer with a leading NSW Government agency. Key accountabilities include: The role personally administers a caseload of approximately 70 to 80 cases for clients and customers. Conduct research within Australia, paying claims, preparing distributions, and issuing closing statements of receipts and disbursements. Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues. Deliver high quality, respectful, consistent, empathetic and timely services to customers. Access the required systems and processes to support the management of customer matters and actively suggest improvements. Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required. Discuss progress with Senior Client Service Officer and complete ongoing decisions, budgets and administration. About You Excellent verbal and written communication skills Understanding of the departments key services and customer base including experience working and/or supporting people with disability, vulnerable or older people. Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails. A genuine passion for supporting members of the community. Candidates must be able to pass a full background check . Benefits of contracting through Ashdown People 5th largest supplier to the NSW Government Get paid weekly Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year Offer Insurances for ABN Contractors Consistent communication & transparency Detailed onboarding & support Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact georginaashdownpeople.com.au or call 0483 907 068.