We are looking for a Service Desk Engineer to provide exceptional customer service, remote & on-site technical support. This is a permanent opportunity working for a local IT service provider located in Griffith NSW. As part of your role you will develop and maintain strong relationships with their customer base and be a trusted advisor to their clientele. Key Responsibility: Provide 1st & 2nd Level Technical helpdesk/service desk support to all users Provide IT and application support to all users Support and maintain all technology infrastructure Liaise 3rd party relationships with vendors, suppliers, and support contractors Facilitate Asset Management tasks Manage the implementation of new technology Required skills: Technical ability to resolve complex incidents within a Windows environment Active Directory user and group administration Administration of Exchange and O365 Hands on experience with setup and troubleshooting of computer hardware and peripherals Relevant technical training, certifications, and education Service Management certifications beneficial (e.g. ITIL) You will need exceptional customer service skills with the ability to work through complex IT problems in a timely manner. In return you will be provided with ongoing training and personal development. If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Mellissa McGregor at Clicks IT Recruitment on 61 413 004 657. At Clicks we embrace diversity, inclusion and equal opportunity. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustmentsclicks.com.au