Our client is seeking a Customer Service Officer to join their team based in Macquarie Park 2 days WFH once trained and close to the Metro line About the company Our client is a very large medical company in Australia and is currently looking to have an empathetic person to join their growing team on a full time basis. This role is based in Macquarie Park very close to public transport links and once you are trained, you will be able to WFH 2 days per week. About the role Our client is looking for a motivated and friendly customer service representative. You will be the first point of contact for business to business customers, helping with orders and general enquiries while working closely with other departments in a varied and exciting role. This position is perfect for someone looking for the stability of a stable, long term role role in a respected and well-established company with a supportive team environment. The ideal candidate will be experienced in customer service or eager to learn with a positive and can-do attitude. Duties Delivered outstanding customer service in an inbound call centre environment Maintained a strong rapport with customers and sales representatives Dealt effectively with challenging customers Providing frontline communication and support to external customers Responding to customer’s queries in a positive and professional manner Acting as a point of contract between Finance and site personnel Assisting in the preparation of weekly and monthly management reports High quantity of data entry, invoicing and processing orders Skills & experience Proven ability to maintain good working relationships with client, supplier and on-site personnel Experience in SAP software is advantageous Excellent verbal and written communication skills Strong time management and organizational skills Qualification in business administration or equivalent experience Benefits Competitive Salary Learning and development opportunities Scope for growth within the business Support from a strong network of business partners Employee share program Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more How to apply Click APPLY directly through this advert.