About Us National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When you join National 360, and throughout your employment, we want to ensure that the information provided to you accurately aligns with workplace practices – ask us anything, and we will give you a straight answer. About Our Benefits 360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to: Flexible working practices – work from home 1 day a week and receive support to work the way that best suits you. 5 weeks of annual leave to enjoy long European summers, extra-long weekends, or to spend more time with your family & friends. Exclusive perks & discounts from a range of retailers including Chemist Warehouse, Event Cinemas, and Virgin Australia. A company laptop Rewards to acknowledge tenure & effort, including performance bonuses and company-sponsored holidays. Salary packaging via novated leasing and salary sacrificing. Generous paid parental leave entitlements. The opportunity to relocate almost anywhere in Australia. Pet friendly offices where your four-legged friend is welcome Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF. Company-sponsored team events and recognition awards. Professional counselling with a registered psychologist through our Employee Assistance Program. Movement & mindfulness workshops. For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/careers/360-careers. About the Role The Customer Service Representative role responds to all of National 360s customer inquiries and referrals specifically relating to injury, disability, or rehabilitation. As first point of contact for our clients and therapists, this role acts as an integral part of the National Customer Service Team, further enhancing our highly regarded market reputation. Working from our office in Newcastle , this role reports to our Customer Service Supervisor Gwyn, who has the passion for great team work, good communication & thrives for her team to succeed. The customer service team meet daily to connect and share information and to ensure that workload is balanced amongst all team members. Key responsibilities include: Acting as the first point of contact for customer phone inquiries Responding to incoming emails and completing data entry Providing general administrative support to internal Therapists Liaising with Allied Health Team Leaders regarding capacity of therapy services to best meet client needs Coordinating office duties including ordering stationery and office supplies Triaging phone calls and messages across internal departments as required Developing meaningful and trusting relationships with internal & external stakeholders About You We like to keep an open mind when it comes to bringing customer service representatives on board With that being said, there are a few requirements for our customer service representatives, which are: 1 years experience working in an administrative capacity and call centre environment NDIS or Healthcare related industry experience preferable AHA Qualified applicants are welcome to apply Intermediate MS Office ( W ord and Excel) and data entry skills Strong written & verbal communication skills NDIS worker screening clearance and WWCC (or willingness to apply) Must have full working rights in Australia To obtain a copy of the position description or for more information on what it’s like to work at National 360, call Tess Lim on 0423 181 749 or email tess.lim national360.com.au We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, those living with disability, all gender identities, LGBTQIA, people of any socioeconomic status, of any age, race, national origin, or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.