Be a part of an independent Secondary School as a Help Desk Support Technician. Permanent Opportunity - $90k to $95k Superannuation Location: Melbourne Eastern Suburbs - On-site 5 Days Environment: The school boasts a long tradition of academic success and co-curricular achievements, with a primary focus on preparing students for a lifetime of learning, leadership, and engagement within the global community. Join as a Level 2 ICT Helpdesk Support Administrator, responsible for in-depth troubleshooting and back end analysis. What you will do: Provide level 2 and 3 IT support to students from Year 1 to Year 12, staff, and the School Principal. Assist in creating user documentation and managing ICT self-service tools. Aid staff and students in operational application training. Contribute to general user account management. Offer assistance to clients in diagnosing and resolving hardware and software issues. Perform classroom maintenance tasks during term break holidays. Maintain accurate records of devices and ICT assets. ICT Infrastructure Support. What you have done: 4 years of experience in Help Desk Support, level 2. Ability to develop and implement programs that cater to the needs of all students. Utilisation of student learning data for targeted teaching and reviewing learning programs. Demonstrated positive contributions to student well-being programs. Proficiency in student management. Evidence of innovative practices. Excellent interpersonal skills, demonstrated through effective communication and building constructive relationships across the School. Experience working as part of a diverse team and autonomously with limited supervision. If you are passionate about the education of new generations and want to contribute with your technical expertise, we encourage you to apply now If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ashrita Surisetti at Clicks IT Recruitment on 61 419 628 908. At Clicks we embrace diversity, inclusion and equal opportunity. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustmentsclicks.com.au