Employment Type : Permanent Full Time Position Classification : Admin Off Lvl 4 Remuneration : 69840.79 - 71439.54 full time equivalent base salary range (excludes super, leave loading and salary packaging) Hours Per Week : 38 Requisition ID : REQ463759 Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives. Click here to learn more about our Network Additional information: An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. This position is full time; however, part time/job share arrangements may also be considered. What you'll be doing The Heart Centre for Children, SCHN is one of the largest and busiest sub-specialty teams within the Sydney Children’s Hospitals Network (SCHN) and provides cardiac care to children of New South Wales and the surrounding regions at the; Children’s Hospital Westmead, Sydney Children’s Hospital Randwick and within our outreach centres. The Senior Cardiac Clinic Coordinator will be required to provide exceptional administrative and customer service support for; patients, families, staff, and visitors to the Heart Centre for Children, SCHN. This role is responsible for the delivery of senior administration support for all aspects of the Heart Centre for Children, SCHN with a focus on supporting senior staff. Further, the role will support education and training of the overall administrative team, including coordinating and monitoring workload and workflow, with a general responsibility for the overall continual efficiencies of the department. Main duties include (but are not limited to); being the first point of contact with patients and families (including managing complex cases and bookings as well as problem solving) and delegating workload and enquiries appropriately (to management and colleagues), managing all aspects of clinic coordination, ensuring smooth administrative procedures and processes are adhered to, delivering quality improvement initiatives and projects as directed by senior staff, and building positive culture across the Heart Centre for Children, SCHN. The Senior Cardiac Clinic Coordinator role is based at a single site and will require working across SCHN as required. The Senior Cardiac Clinic Coordinator support patients within all clinical locations, working remotely to ensure care is provided in the right place at the right time. From time to time, the Senior Cardiac Clinic Coordinator may also be required to perform other job-related as required. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating systems of The Sydney Children's Hospitals Network and in-line with the NSW Health's Code of Conduct. Experience in administration and customer service within the health industry or similar customer service industry. A strong focus on delivering positive or compassionate patient and/or customer service experiences, attention to detail and multi-tasking will ensure success in this patient centred environment Demonstrated ability to deliver quality improvement initiatives. Demonstrated senior skills in supporting positive culture in a challenging environment, such as being; respectful to others, transparent and open in communication. Experience in delivering administration support at a senior level, ideally in a customer service, professional services, or clinical environment. Demonstrated advanced verbal and written communication skills, with a professional demeanour. Strong computer literacy skills, including experience in Microsoft office or other relevant programs. Ability to work within a team, sharing workloads, and meeting team objectives and key performance indicators. SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process. Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application. Please refer to the Application Guide and NSW Policy Directive PD2022_030 Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases for vaccination requirements. All NSW Health workers are required to have completed a primary course (2 doses) of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations. This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian. For more information on how to apply for the clearance, please visit the Office of the Children’s Guardian Website https://ocg.nsw.gov.au/ NSWHealth is committed to child safety in line with the Child Safe Standards Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position For role related queries or questions contact Tanya Small on Tanya.Smallhealth.nsw.gov.au If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on 0486012545. For technical support please contact the customer services team on 1300 679 367 and select option 3. Applications Close: 8/02/2024