Diabetes Education Service Administrative Support, Royal Melbourne Hospital City Campus, 0.3 EFT (24 hrs/fortnight) Job share Works closely with the specialised Diabetes Education Service nursing team; a key team member supporting the day to day operations of the service and the interactions between staff and patients Administrative based role with quality improvement aspects, requiring a high level of organisation and reliability as both a team and autonomous worker Job-share position with other Diabetes Education Service Administrative Support staff We are a dynamic and proactive Diabetes Education Service team in a major metro hospital, where you will be working predominantly with Diabetes Educator Clinical Nurse Consultants, Endocrinologists, Dietitians and Research colleagues. The Royal Melbourne Hospital Department of Diabetes and Endocrinology is an exciting, driven, patient- and research-focused, world-class service. We are dedicated to supporting patients with diabetes to understand and live with their condition, and apply their knowledge and skills to achieve positive health outcomes. Our department is proudly a recognised Australian Diabetes Centre of Excellence and is the only Australian Endocrinology Department ranking in the Top 50 speciality services and we ranked 30th globally in 2021. We are embarking on an exciting period of growth and service expansion with a strong focus on diabetes technology service provision, telehealth services, inpatient diabetes management and service quality and development. Make yourself known and come and join our team Your new role: Our Administrative Support staff are integral to our daily operations, service provision and supporting excellent patient care. Provide a professional and caring customer focused service, often as the first point of contact and communication for patients, their families and visitors. Responsibilities include clerical, administrative and receptionist duties to support the Diabetes Education Service Team, in particular relating to patient enquiries, bookings, admissions and discharge Coordinate the physical and telecommunication traffic throughout the area; provide clear and concise communication with staff, patients, carers/relatives and the public in the process of performing duties, including supporting the flow of patient activity. Contribute to service and quality improvement activities of the service. This position job shares with other Administrative Support staff comprising 0.6 EFT. About you: We're welcoming a new Administrative Support team member with strong backgrounds meeting the required selection criteria and matching our positive work culture and high standard of patient care: Highly developed customer service Concise written and verbal communication skills, including professional telephone and email manner Relevant clerical experience and administrative skills Strong competence in computer skills; digital patient management systems and accurate keyboard skills Demonstrated team player with an ability to work autonomously in a multidisciplinary environment Benefit of working with The Royal Melbourne Hospital/NorthWestern Mental Health: Career progression opportunities to suit your professional development goals. Enjoy excellent work-life balance working in a supportive and collaborative team Salary packaging, onsite car parking and, close to public transport. The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications. Interested? If you are looking for a challenging role and can demonstrate the above capabilities, connect with us. For a confidential discussion please connect via the details below. All appointments are made subject to a satisfactory Criminal History Record Check. All RMH employees are required to provide evidence of an immunisation assessment including evidence of vaccination against COVID-19 (3 doses) and Influenza with a TGA approved vaccine (mandatory for all clinical and or patient facing roles) prior to commencement. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination. Please note, advertising may cease before closing date.