If you are seeking a varied and interesting customer service position, then this is the opportunity for you This is a full-time position with a rotating 24 hour / 7 days per week roster Attractive hourly rate with additional penalties for after-hours / weekend shifts, plus an outstanding range of benefits About the Organisation Sullivan Nicolaides Pathology (SNP) is one of the largest private pathology practices in Australia, providing comprehensive services to patients and doctors over a large geographic area throughout Queensland, New South Wales and the Northern Territory and employing more than 3000 people. SNP's Bowen Hills Laboratory offers a state-of-the-art laboratory with easy access to public transport and a security guard after hours. About the Opportunity SNP's 24hr customer service team is unique and varied role which will suit someone who thrives in a multifaceted environment. Working at SNP's main office at Bowen Hills, this team is responsible for several key operational functions including: Coordination of incoming calls to the company's main switchboard and support for all SNP's sites; Emergency Coordination (eg: Chief Fire Warden role during building evacuations, first aid management & first point of contact for emergency situations that may occur at any of SNP's sites); Building security which includes actioning building alarms, monitoring CCTV and coordinating on-site visitors; and Temperature Monitoring for SNP equipment across QLD & NSW. Additionally, during after-hours shifts, this team takes on the responsibility of several other key departments of SNP performing the following tasks: Issuing of results to referring doctors and hospitals, including critical results that may require more extensive follow-up; Monitoring of the Building Management System for the Bowen Hills Laboratory and attending to building related issues as required; Sorting, processing and distribution of patient samples including identifying urgent tests and coordinating on-call staff; Coordination of couriers and hospital collection staff for sample collection and pick up from hospitals, collection centres and GP surgeries; and Providing general information to patients and referring doctors. About You We are currently seeking a confident, self-managing person who works well both in a team environment and autonomously, thrives on challenges and efficiently multi-tasks. This is an exciting opportunity for the right person who is able to work across multiple teams in a 24/7 role, whilst also participating in the Doctor's Services contact centre roster. If you are someone who is comfortable making decisions, doesn't shy away from responsibility, and has a genuine interest in healthcare, then this is the position you've been looking for To be successful in this role, you will need to demonstrate the following: An ability to provide excellent customer service to all our stakeholders; A passion for helping people; An ability to provide practical solutions calmly and efficiently in challenging situations; Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology; A commitment to continuous improvement and ongoing learning; and The ability to work within a rotating 24/7 roster which includes weekends and public holidays and covering personal and annual leave. Additional desirable attributes include: Previous experience in pathology or healthcare; Previous experience with facility management; Previous experience in the coordination of emergency situations; and Previous experience handling high volumes of incoming calls. Training Extensive training will be provided over a six-month period. Subsequent training within other departments will also be provided. Hours and Remuneration Remuneration for this position will be discussed with applicants who are called for an interview. After-hours shifts incur attractive penalties on top of the base hourly rate. About the Benefits The high level of service provided by SNP is delivered by a dedicated staff comprising of pathologists, scientists, technicians, laboratory assistants, collection personnel, couriers, computer personnel, pathology services assistants and support staff. The successful candidate will join a welcoming and dedicated team. In addition, you will also enjoy the following benefits: Fitness Passport - staff have access to discounted gym memberships at any gym of their choice participating within the Fitness Passport agreement. Physiotherapy - Once a week. Parental and Adoption Leave - SNP staff receive 12 weeks of paid parental leave and adoption leave as per our current CWA Employee Assistance Program - a free, confidential and voluntary counselling service provided as a resource to employees of SNP, as well as immediate family, with the aim of assisting with the resolution of personal and work-related problems which may affect the quality of life or work performance. Private Health Insurance - staff have access to discounted private health insurance through BUPA, HCF and Medibank Private. Pathology Services - staff and their immediate family (their children, partners and parents) have access to bulk billed Pathology Services. X-Ray Services - staff have access to bulk billed X-Ray and other diagnostic imaging through Queensland X-Ray. Smoke-Free Environment Policy - All SNP premises are smoke-free. There are no designated smoking areas on SNP premises. This is your chance to join a leading pathology company and enjoy outstanding benefits Don't miss out - APPLY NOW Apply Now