ABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 230,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT. About the Role We are currently searching for a dedicated and motivated Customer Service Attendant / Relief Supervisor to support our close-knit team at our venue, Halekulani Bowling Club, located in Budgewoi, NSW As a Customer Service Attendant / Relief Supervisor, you will be the face of our front line and work across a diverse range of areas including the bar, gaming and concierge, whilst overseeing all day-to-day operations across the venue whilst demonstrating a customer-focused attitude and commitment to ensure memorable moments are created for all our guests. More specifically, your duties will include but are not limited to: Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA and RCG and HACCP and Gaming Regulations Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations Ensure continuous improvement of our service delivery Attend and manage customer complaints and issues Ensuring our customers’ needs are met Attend to customer complaints and issues Assist with compliance requirements by accurately updating reports in Risk Manager About You Previous experience within hospitality industry, or previous experience in a similar role Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP & Gaming Regulations to ensure the Clubs compliance Proven track record delivering exemplary customer service that anticipate and exceed customer expectations Ability to lead and coach our successful team Excellent problem solving and decision-making skills Immaculate grooming and presentation Attentive, empathetic and compassionate Strong time management skills Strong cultural awareness and appreciation Availability to work a flexible roster that includes days, nights, weekends and public holidays Current NSW RSA & RCG competency certification (or willing to obtain) Our Benefits Supportive and inclusive team and culture Free onsite parking Great team culture in the exciting world of hospitality Uniforms provided If you would like to join a team that is serious about exceeding customer expectations then APPLY TODAY