Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About the Role Join us as an Aternity Engineer specializing in Aternity's End User Experience Monitoring (EUEM) products In this role, you'll be at the forefront, tackling enterprise-wide challenges related to network efficiency, application performance, server capacity, and end-user experience. Your work will merge desktop engineering expertise with a sharp business focus, aimed at delivering and optimizing IT performance management solutions. Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory What you'll do Your responsibilities will encompass a range of critical tasks: Delve into customers' IT landscapes, understanding their requirements and processes to drive full adoption of Aternity's solutions, maximizing ROI and business impact. Offer specialized planning and design expertise in digital experience monitoring, application performance troubleshooting, and end-user performance analysis. Gather crucial end-user and application performance data for effective troubleshooting. Develop scripts to enhance Aternity's EUEM capabilities for metric collection and remediation. Configure precise measurements for end-user activities and backend application transactions, ensuring accuracy and validity. Articulate and present advanced product features, benefits, and comprehensive solutions to stakeholders. Collaborate directly with customers, colleagues, and stakeholders, working on-site or remotely to achieve project objectives. Resolve performance issues for both Windows and Apple-based platforms, generating budget-sensitive solutions to meet customer needs. What you'll bring Desired Technical Skills: Ideally, hands-on experience with ATERNITY or similar products (e.g., Lakeside Systrack, Nexthink,). Proficiency in network and infrastructure performance monitoring and analysis is highly preferable. Sound understanding of common application architecture frameworks, distributed mechanisms, and messaging components. Familiarity with IT methodologies for software deployment and change in enterprise settings. Programming skills in PowerShell, Python, C++, Golang, Rust, or similar languages. Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik, or similar platforms. Understanding of J2EE and/or .NET internals. Strong technical skills in SQL and XML, complemented by an understanding of network/HTML/HTTP traffic. Knowledge of cloud-based technologies like AWS and Azure, alongside expertise in web technologies, server/client-side (Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP, RESTful architecture). Proficiency in web application architecture and software, including familiarity with Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2), and Operating Systems (UNIX, Windows). While expertise in all these areas isn't expected, a high-level understanding of their functionality and interrelationships is crucial. Basic administrative skills for these technologies are a plus. Knowledge of TCP/IP networking. Join us if you're ready to dive into the intricate world of advanced analytics, solving complex challenges, and maximizing digital performance with cutting-edge solutions Qualifications A Computer Science degree or equivalent professional background Effective communication skills bridging technical and non-technical audiences, driving IT projects within large organizations, and translating technical features into tangible business advantages for customers Self-driven and excels in high-performance scenarios with minimal supervision Highly organized, detail-oriented, possessing strong technical skills, and dedicated to delivering exceptional customer service Eagerness to explore new technologies, selecting the optimal tools for each task Innately motivated to enhance products by introducing innovative ideas and insights to the team Proficient in analytical thinking, troubleshooting, and adept at problem-solving Engage directly with customers, and collaborate effectively Exceptional skills in business writing and presentation Background in monitoring and optimizing application and system performance Preferred experience in managed services, technical consulting, or roles within software development/systems administration Why join us here at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology managed services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.