Together we will make a positive impact on our customers experience Opportunity to create your career Permanent Full-time role Located at Sydney International Freight Terminal - Contact Centre (parking included) Our customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are. Qantas Freight is Australia's largest independent air freight services business, getting over 4000 air freight shipments across more than 500 destinations globally. As the Customer Service Representative, you will be responsible for handling bookings for both International and Domestic freight shipments, engaging with our customers, managing bookings and disruptions, managing complaints and answering general questions. Additionally, you will also be responsible for meeting KPIs, communicating issues and recovery actions to our customers and internal departments, and providing recommendations on improvement areas to ensure the best customer experience. You'll have - Strong and passionate customer service focus Ability to work on a full-time, 7-day rotational roster basis Excellent verbal and written communication skills Ability to work independently and as part of a team; Proficiency in Microsoft Office applications Self-motivated, customer orientated with initiative and ability to achieve results Attention to detail and accuracy of work Previous experience with a CRM (Salesforce.com or other) is preferred, but not essential Proactive approach to problem solving Ability to work under time and resource constraints in order to meet deadlines Previous experience in a high-volume call centre or face-to-face customer service would be highly regarded. Why Qantas? You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. Be a part of something special and play your part in the Qantas story - get in touch today. Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more. Join for free and save A$99.50. Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship. Applications close Sunday, 4th February 2024.