cs1778023 Customer Service Officer http://state.governmentcareer.com.au/jobs/7187-waternsw/78023 Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. Our perks and Benefits: At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits. Flexible working Work a 9-day fortnight at Full pay on the Enterprise agreement Up to 16 weeks paid parental leave Fertility leave Yearly corporate wear allowance Professional development and educational assistance Salary Range starting from $81,699 11% Super And so much more What you’ll do: Provide high quality service to customers and resolve multiple customer enquires in an efficient and courteous manner across NSW Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments Working to achieve both individual and team based Key Performance Indicators What we are looking for: Research, analyse and resolve customer enquiries both over the phone and email in a timely manner Excellent attention to detail Previous experience working in a busy and complex customer service environment (over phone and email) Ability to build rapport with a wide range of internal and external stakeholders Demonstrated ability in conflict resolution and resolve enquires in accordance with WaterNSW company policies Ability to navigate and assist enquiries in reviewing NSW Legislations Proven ability to navigate through multiple systems whilst maintaining customer engagement on the phone Proven ability in Outlook, Microsoft office (including Teams) and adaptability with inhouse case management systems Certificate III/IV in Customer Contact/ Certificate III in Customer Engagement or relevant qualifications will be highly regarded. Prior experience in Utilities or highly legislated environments would be beneficial How we will support you: At WaterNSW, we embrace the opportunity to integrate work into our life by having full ownership of our work week. We value getting the job done rather than looking at your work hours. We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women.Visit our WORK180 page to access our benefits and career development opportunities https://work180.com/en-au/for-women/employer/waternsw More about our team/ culture: We communicate openly and honestly while maintaining respect for each other. This means we get things done. We understand that everyone is different, and this is what we value as part of our inclusive culture. Who is WaterNSW? When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information. For more information, please reach out to: Talent Acquisition Partner Azmine Amer at azmine.amerwaternsw.com.au Please note applications for this position will close on 09 February 2024 Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page. You must have full work rights in Australia to qualify for all positions at WaterNSW. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. PARRAMATTA NSW WaterNSW Range starting from $81,699 11% Super Other/General Jobs 24/01/2024 09/02/2024