A large NSW government agency is looking for multiple call centre operators starting on a 4 month contract with a very likely extension. Call Centre Operator | 4 Month Contract | $34.01 p/h Super $34.01 p/h super 4 Month Contract (likely extension) Newcastle / Hybrid About the Company A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Newcastle on a 6 month contract. You will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays. The roster is a 4 week rotating roster, you will work the same shift for a 4 week period and will then transition to another sift. The shifts consist of a early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 - 10am start) , then a late shift (e.g. 11am start). Full time in the office for the first 8 weeks. About the Role Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties. Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution. Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs. Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner. Ability to confidently use multiple technology platforms and databases • Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis About You Strong commitment to customer service Display resilience and courage Manage self, including accountability and initiative Communicate effectively Strong technical experience Benefits of contracting through Ashdown People 5th largest supplier to the NSW Government Get paid weekly Rated 4.9/5 on Google Reviews with over 1,100 5 reviews for candidate feedback this year Offer Insurances for ABN Contractors Consistent communication & transparency Detailed onboarding & support Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact jake.derrickashdownpeople.com.au or call 0482 095 175