Customer Experience Team Manager - Preconstruction 493202 Melbourne Management Full-time (Permanent) Add to favourites Favourite View favourites What's on offer? As a Customer Experience (CX) Team Manager you will lead and inspire a CX team that support our Greenfield Customers from sales through to site with speed and accuracy, whilst delivering an awesome Customer Experience. This role encompasses ongoing people development, leading proactive behaviours, workforce planning and workflow management. Key responsibilities and outcomes will include: Lead and support a customer first culture Improve efficiency, effectiveness and productivity Ensure risks are identified, documented and mitigated Drive positive behaviours Assess, manage and implement processes Identify and lead training opportunities Coach and support your team Actively seek to understand and implement strategies for improvement What can you bring? As an experienced People Leader, you will have high levels of Emotional Intelligence and self-awareness. You will be passionate about people leadership, the residential construction industry and ready to take the next step in your career. You will also bring: Fantastic communication and problem-solving skills Customer Experience capability and delivery Proven workflow knowledge A flexible and responsive approach to problem solving Your ability to think strategically, plan and execute Collaboration skills when leading a diverse team Resilience when building success Change Management capabilities Who are we? ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre. Why work with us? Reward and recognition programs that celebrate you Health and wellbeing plans that look after you, including an Employee Assistance Program A culture of belonging where you get to be you You get to take your career anywhere you dare to dream – you own it Hybrid work arrangements available to support you in work and life Volunteer opportunities with amazing charity partners An accessible and supportive leadership team with clear vision and purpose A values platform that underpins who we are and how we operate ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work. You must have the right to live and work in Australia to apply for this job.