Field calls from business clients seeking Level 1 software support. Certified Great Place To Work & Tonnes of Staff Perks - Full Training Having been officially certified as a “Great Place To Work”, this company, is offering a funky office fit-out, complimentary gym memberships and chill-out zones onsite. As a Customer Support Specialist, you will assist existing clients who are experiencing system navigation and support issues. If you are passionate customer service and have an interest in software, this is an excellent opportunity to advance your career within a fast-growing tech company with a dynamic team. About the Role: Within a typical day, you will respond to client queries via phone, email and online. Through excellent communication, you will confirm the problem at hand and guide the client through instructions to resolve the problem. In addition, you will also conduct remote sessions to investigate the issue. About you: Prior experience in a support call centre Excellent communication skills Embody a customer-centric mindset Detail-oriented approach and demonstrated problem-solving ability Previous experience in a software/IT support role ideal but not essential. About the perks: Health and wellness programs, including free gym memberships Hybrid Work Structure Free breakfast, lunch, coffee and fully stocked bar fridge Onsite and offsite team events Chill-out zone with ping pong, pool, and gaming consoles We are seeking a self-motivated professional eager to join a dedicated team of professionals and make an immediate impact. APPLY NOW for a confidential career conversation SCR-simon-spalding-1