RACV Melbourne CBD location Unleash Your Potential: Ongoing Career Growth & Training Hybrid Working Model (Currently 2 days at CBD Contact Centre, 3 days WFH) At RACV we are people who care, we’re part of people’s every day – making a positive impact in their homes, on the road and on holidays. We’ve built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come. Join our Member Engagement team as an enthusiastic phone-based Customer Service Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members. What you will be doing: Hit the ground running with this inbound contact centre position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to. You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences. Permanent full-time role - commencing Monday, 26th February 2024. Fixed roster - current schedule is Monday to Friday, 9:30am - 6pm. Hybrid working arrangement - providing great flexibility. Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services. Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise. What we’re looking for: Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting. The successful applicant will: Be highly motivated with a positive nature, Have strong personal initiative and enthusiasm, Have a passion for delivering high-quality sales and service experiences, Be an active listener and ask questions to effectively determine needs and solutions, Have strong verbal and written communication skills, and Be able to achieve both individual and team goals. Previous retail or telephony sales experience is highly regarded. What we provide: A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as: Great discounts on insurance and accommodation at all RACV resorts, Free Basic Emergency Roadside Assistance, and the Ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you. We offer a hybrid working model in which you can work from the comfort of your own home and our RACV Melbourne CBD office following the completion of our training program. We provide an excellent salary paired with appealing perks like leadership and career growth prospects, complimentary roadside assistance, insurance savings, and more. RACV values both you and our community. Through our Workplace Giving program, you can choose how to contribute to causes you're passionate about, whether it's through volunteering, donations, or fundraising – all in ways that suit your preferences. How to apply: If you have NOT registered with our Online Application System, you can begin your Application