Total Tools is looking for a Full Time Online Customer Service and Retail Sales Assistant , who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business. This position will suit a motivated individual with strong attention to detail and a focus on customer service. In this unique role, you will be working with our online team to deliver outstanding Customer Service for our online customers. You will Also assisnt in working with the retail side of the business Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships.What will you be doing? Processing online sales transactionsProviding advice and information on productsSupporting customer queries and offering solutionsMaintaining store displays and ensuring a well-presented storeProcessing and maintaining customer ordersDoes this sound like you? Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the toolsHas worked with, understands, and has a passion for toolsEnthusiastic, highly motivated, and a phenomenal teammateDedicated to providing exceptional customer serviceComfortable with technology – computer literacy is a mustAvailable for weekdays, weekends, and some public holiday workWhy work for us?For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industryOur operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference We also offer:Competitive wages, with flexible rostersOngoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many moreCommitment to ongoing job security, development, and growthAll that is left to do is to apply to join the Total Tools teamTotal Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.Only applicants with valid working rights in Australia will be considered for this position.