Opportunity Position Summary Responsible for owning/managing the customer experience of his/her customer/s by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer. Key Responsibilities Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Own Financial planning and ad hoc billing approvals across all customer division Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Lead Digital adoption discussions with customers. Cross-sell & upsell Logistics and Services products to customers. Performance reviews with customer. Responsible for vendor management and shipment order consolidation planning, without physical cargo execution. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives. Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders. Key Requirements Strong customer engagement skills Strong business acumen and ability to know what factors drives the decision making. Strong analytical and problem-solving skills. Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.