Why Smartgroup? Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets. What's the role (…and can you see yourself in the driver's seat?) As one of our valued Customer Service Consultants, you will be the voice of Smartgroup and play an integral role in ensuring each customer receives an exceptional customer experience. This is achieved through delivering outstanding customer service in vehicles administration and effectively managing expectations of both external and internal stakeholders. Key Responsibilities include: Providing timely, accurate and high-quality customer service to customers. Resolving stakeholder issues including reviewing novated lease documents in a precise manner, calculating leasing deductions that have a direct impact on a customer's pay, entering details in our systems in a concise manner and following-up with internal and external stakeholders Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence and reduce impact to both the company and customers Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation Achieving lead generation targets, KPIs and agreed service levels Performing administrative activities to support the provision of service delivery Who we need (…let us know why you think it's you) Someone who has the ability to think Customer with a high level of attention to detail. Someone who is passionate about providing exceptional customer service and your values align to ours You have great communication skills, and a demonstrated ability to explain complex information in a simple manner You can think outside the box and demonstrate initiative and good problem-solving You have excellent time management and organisational skills Belong to an organisation that values diversity, inclusivity, and you: Working at Smartgroup, means you will be working in one of Australia's most authentic, inclusive, and diverse workplaces. Team members enjoy many benefits and 'perks' that genuinely value them for who they are. You might appreciate some, or all, including: 3 extra days off to enjoy summer 'MAD' days to Make a Difference to our community and environment Birthday leave to celebrate you A wellbeing fund to spend your way Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus Salary packaging and novated leasing benefits (of course) Take your career Beyond Further: Working at Smartgroup can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you. Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard. At Smartgroup, careers can go Beyond Further Show us you have what it takes: If you like the sound of this opportunity and have something special to offer, we'd like to hear about it APPLY ONLINE today. Emily, Tamara or Ellen from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen. We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQIA, people of any socioeconomic status, age, race, national origin or ethnicity. We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we are a member of Reconciliation Australia's RAP network with accreditation for Smartgroup's Reflect Reconciliation Action Plan. Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.