PRIMARY DETAIL Great opportunity for experienced Receptionists to join our Speech and Hearing Clinic team. Students need not apply. THE ROLE Salary: From $74,062 to $79,823 per annum (HEW4), plus 17% employer's superannuation and annual leave loading. Appointment Type: Full time, fixed term 2 years Macquarie University (Wallumattagal Campus, North Ryde) NSW We are currently seeking an experienced receptionist to work in a dynamic, fast-paced environment on a fixed term full time basis. Flexible working hours Competitive base salary Training provided Working as part of a team, this is a key role supporting the operation of the Speech and Hearing Clinic at Macquarie University through high volume customer service and administrative support. Key accountabilities include (not limited to): Provide best practice reception and administrative services for the Clinic and its activities following Clinic protocols. Manage the booking of appointments to ensure effective use of clinic rooms for clinicians and student placements. Manage a high volume of inbound and outbound calls and emails with courtesy and empathy. Manage daily business and administrative operations of the clinic using Microsoft Office applications (Outlook, Word, Excel). Process client registrations, referrals, invoices and refunds, including processing claims for third party funding programs. Ensure accurate data entry of client information and records whilst preserving confidentiality and privacy. Respond to, or appropriately escalate, queries from staff, visitors, and members of the public about the Clinic and its activities. About You You will have previous reception and administration experience. Experience within a healthcare setting, preferably hearing and/or speech pathology, is desirable but not essential. You will be an enthusiastic and professional individual who enjoys interacting with clients to provide best practice customer service in each interaction. You will enjoy working in a lively environment, have excellent organisational skills, and the ability to prioritise work whilst maintaining a high level of accuracy. About Us The Macquarie University Speech and Hearing Clinic provides best-practice clinical services in Audiology and Speech Pathology. The clinic is designed to deliver high quality integrated health services and excellence in clinical education. Clients are seen by either Audiologists or Speech Pathologists with students under supervision as part of their Master's degree programs. Housed in the state-of-the-art Australian Hearing Hub, the Clinic has excellent facilities and is located alongside key partners. The Clinic offers a comprehensive range of diagnostic and rehabilitative speech pathology and audiology services to people of all ages with speech and hearing difficulties. We have 7 audiologists and 7 speech pathologists supported by 3 administrative staff. We also have approximately 200 student clinical placements on site per year. Our services help Australians to participate in everyday life - at home, at school, at work or socially. To Apply Students need not apply. To be considered for this position please provide your resume along with 1-2 page cover letter addressing the following selection criteria: Demonstrated reception/administration experience within a strong client-focused environment - preferably in a healthcare setting. Demonstrated sound verbal and written communication skills, and the ability to build rapport with clients. Excellent organisational and time management skills with attention to detail and high level of accuracy. Demonstrated experience with Microsoft office applications (Outlook, Word, Excel). Experience with health-related software (eMR) such as Medical Director/PowerChart, desirable, but not essential. Ability to work effectively as part of a team and contribute to a positive team culture. Understanding of privacy and confidentiality principles. Role Specific Conditions Working with Children Check clearance for NSW NDIS Worker Check (NDISWC) Immunisation screening Specific Role Enquiries: Miriam Zeidan, Practice Manager, Speech and Hearing Clinic miriam.zeidanmq.edu.au General Recruitment Enquiries: Jasmine Xia, HR Administrator at jasmine.xiamq.edu.au Applications Close: Thursday, 15 February 2024 at 11:59pm (AEST) If you're already part of the Macquarie Group (MQ University, UMQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 15/02/2024 11:59 PM Diversity and Inclusion Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success. We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.