From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”. Join the leadership team at Myer Geelong Identify opportunities to drive sales and lead team performance Opportunities for succession planning and further career development Be part of the Myer Geelong leadership team as the Customer Service Manager to coach, lead and mentor your team to success by ensuring superior customer service is delivered, promote and drive sales, as well as championing our Customer First Plan and managing day-to-day operations. Reporting into the Assistant Store Manager and supported by the leadership team you will foster a high performing team through continuous improvement and growth to deliver sustainable results and exceed in exceptional customer experiences that we’re known for. About The Role: Manage the daily activities of your team and business to drive financial performance Optimise the productivity of the team by leveraging workforce management Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating About You: Previous experience as a retail manager, area manager or similar People leadership skills with a 'hands-on' approach are essential Demonstrated ability to lead a team to achieve sales and meet KPI's Experience in performance management will be highly regarded Superior customer service and selling skills Strong retail, financial and business acumen Excellent time management skills with the ability to work independently on prioritising and meeting deadlines Once you are here, the benefits to you are: Become a leader within one of Australia’s most-loved department stores Career development and progression opportunities A great range of discounts and Myer Team Member exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more Our management teams work across key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years). Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands. Welcome Home