This is a Permanent role. This role is based at our Moorebank NSW FC Who is Catch? At Catch we’re committed to a modern and progressive culture. We know that’s essential to deliver on our mission of being Australia’s most loved online destination for families, and that maintaining a strong and positive brand connection with customers is not easy. It requires great customer experience and great customer service, realised through great software, great engineering practices and great teamwork. And so, all the things we engineer at Catch, from the catch.com.au website through to the robotics in our warehouses, requires us to embrace innovative, business enabling techniques and evolve the technologies we use. Based in our Fulfilment Centre in Moorebank (NSW) as an End User Support Engineer, your main responsibility is to provide all aspects of End User Services to Catch team members. You will be the first point of contact for team member queries and technical issues, as well as provide hands-on support for any physical issues or requests within Fulfilment Centre Role Highlights: Manage and maintain IT systems, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Assist in the management and maintenance of all Workplace IT Systems & Networking Infrastructure. Maintain and update warehouse technologies, inc handheld scanners, printers, ordering systems Ensure high availability and acceptable levels of performance of business-critical resources. Oversee cloud infrastructure, including network design, deployment, maintenance, and updates. Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring. Install, configure, troubleshoot, and maintain server configurations (hardware and software) to ensure their confidentiality, integrity, and availability is maintained. Take ownership of projects, solutions, and key responsibilities within larger business initiatives. Adhere to agreed Service Level Agreements (SLA’s), ITSM Processes and project task allocations for completing assigned work. Contribute to maintaining and supporting organisational standards, documentation and policies in support of business needs. What you’ll bring to the table? A bachelor’s qualification in an Information Technology related discipline or equivalent experience. At least 3 to 5 years work experience Nice to Have. · Azure \ Certifications (AZ900, AZ104, AZ300) Work experience: · 3 years’ experience working in a Level 2 Support or Systems/Network/Cloud Administrator role. · Exposure to Warehouse systems and environment. Skills \ Knowledge \ Abilities \ Personal Attributes: · Project management, organisation, and problem-solving skills. · Customer Focused. · ITIL. · self-motivated. · Written communication and documentation skills. · Team orientated. · Verbal communications, interpersonal and Initiative Influencing skills. · Approachable and adaptable to change. Why join the Catch team? We’re at a really cool stage of our growth journey, and there’s never been a more exciting time to join the Catch Team Its a fun, challenging and uniquely different place to work and on top of that we offer a range of benefits including: Flexibility that works for you. This allows our teams to navigate work life and home life on their terms Extended Parental Leave - 16 weeks for Primary Carers Convenient Melbourne office location, which is just across from Southern Cross Station Modern and Open office space with ample onsite kitchen facilities, break out areas and access to lite breakfast (toast, cereal, fruit). End of trip facilities with all the amenities like hair dryers and towel service as well as bike storage To enable our team members to give back to our communities, we offer paid volunteer leave Subscription to our OnePass loyalty program, so you can enjoy free delivery as you shop on Catch A 5% discount when you shop at Kmart, Target, and Officeworks