Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life. Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference - because you'll be doing that from the moment you start work each day. We are looking for a senior administrator who can join our Life Claims and Customer Solutions business. In this role you will be responsible for and to manage a portfolio of permanent/non-active claims by gathering and evaluating detailed objective information to identify and respond to any issues that will assist Asteron to appraise its claims, protect its liability and to improve its relationship with its claimants Your key responsibilities will include: Review the claimant's contract in light of their circumstances and medical history to promptly obtain the appropriate information and establish Asteron's risks and appropriate liability. Evaluate the claimant's medical condition and limitations with regard to their occupation and the functionality required to perform their occupation Obtain and evaluate financial evidence to establish pre- and post -disability income and determine loss of earnings. Inputting data for new claim notifications and correspondence with advisers and customers for variety of products from life, trauma, terminal illness, disability, accident recovery and redundancy benefits. Processing the payment and administration of long term / permanent disability claims Processing disability claim payments approved by Case Managers and completing the corresponding paperwork to the customer and advisor Contributing to accurate maintenance of Death and Disability Claims registers and other data Provide advice and guidance to Claims Administration Roles on workflow, task allocations daily to ensure clear approach to completing administration work/tasks is outlined. What you will need to succeed: Computer skills to a competent level - Microsoft Word, Microsoft Excel, Microsoft Outlook 3-5 years' experience in Admin or similar role Life Insurance and product knowledge advantageous Experience in an administrative & customer service Knowledge from previous employment and on job training High standard of accuracy Excellent verbal and written communication skills Excellent time management, planning and organising skills Displays Initiative and takes personal initiative Team player- working with people and as part of a team What we can offer you: Competitive salary and discretionary annual bonus Discounts on Asteron Life, & Vero insurance Free life, salary continuance and trauma insurance cover Flexible leave in addition to annual leave Positive, inclusive team environment where we welcome individuality and celebrate diversity Flexible work arrangements embracing a healthy work/life balance Flexible benefit of $250 annually Ongoing learning and development opportunities About the company: Suncorp New Zealand is a key business in the Suncorp Group, which in turn is one of the largest financial service providers in Australasia with around 9 million customers and more than $28 billion funds under management. If you're looking for a rewarding career at a great place to work, then Suncorp New Zealand could be the place for you. Please keep in mind that we can only consider applications from NZ Citizens and Permanent Residents. If this opportunity like you, apply now