Benefits: Favourable working hours with a finish before 5:00pm Easy-to-find office location with accessible on-site car parking Discounts available on a variety of company products 1:1 mentoring and on-the-job training provided An inclusive and welcoming team culture on offer The Company Australian owned and operated for over 50 years, our client stands as a recognised market leader and is committed to quality and reliable service. They apply a unique combination of expertise to deliver a range of high quality manufactured and imported products to their customers. The Position Reporting to the Sales & Administration Manager, your duties will include: Respond to inbound call enquiries from customers and end users Provide technical support and troubleshooting advice Manage the processing of warranty claims for faulty products Identify, report, and resolve product quality issues promptly Remain up to date with current warranty terms and guidelines Ensure daily review and maintenance of assigned mailbox Perform any other duties as required by management The Candidate The successful applicant will have worked in sales support, warranties, and/or a similar role within the manufacturing and distribution industry, and will display the following: Ability to diagnose and determine whether a product is eligible for warranty Detail-oriented with technical aptitude and strong problem-solving abilities Possess excellent verbal and written communication skills Computer literate, proficient in Microsoft Office and CRM A dedicated team player who is also able to work autonomously The company is dedicated to creating a rewarding culture, providing a friendly work environment, and fostering collaboration within the organisation. If you have industry experience, are skilled at troubleshooting and diagnosing warranty-related product issues, and have a strong commitment to customer service, this may be the role for you. Please hit the 'Apply Now' button to submit your application, or alternatively contact Danira Dulic at 03 9088 2 for a confidential discussion.