Job Description Organisation / Entity: NSW Police Force Job category: Customer Services and Call Centre | Call Centre Services Job location: Central & North Coasts - Newcastle & Hunter Valley / Gosford, Central Coast and Region Job reference number: 0000AEWW Work type: Full-Time Number of positions: 6 Total remuneration package: $86,341pa. Package includes salary ($70,694- $76,857), employer's contribution to superannuation and annual leave loading. Contact: Thea Reading (02) 4352 0002 Closing date: 21/01/2024 - 11:59 PM Clerk Grade 1/2 Ongoing Full-Time - (6 Roles) Tuggerah About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for a Customer Service Representative to be part of our PoliceLink, Communication Services Command team. The Customer Service Representative supports customer service delivery by responding to and processing enquiries and contacts for customers, providing information and advice, and escalating issues as applicable. The successful candidates will have a rostered day off once per fortnight. Hours of work will be rostered primarily Monday-Friday between 8:00am and 5:00pm according to business requirements. Successful candidates must: be prepared to undertake and successfully complete training in all PoliceLink business streams: and provide a FULL Birth Certificate. For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), click here to view the role description. What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination and; salary packaging options via superannuation contributions or a novated vehicle lease. How to Apply If you have any further enquiries after reading the information package, please contact the Enquiries Officer, Thea Reading on (02) 4352 0002. Shortlisted candidates will be required to attend an Assessment Centre. Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. You must also address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: Please describe a time when you used effective communication to improve a customer interaction - What made the communication effective? Target Question 2: Describe how you take accountability for your own performance and development. Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages. If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity team by email at PCC-INCLUSIONpolice.nsw.gov.au. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEETpolice.nsw.gov.au. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here Thank you for your interest in this role. We look forward to receiving your application. Job Closing Date 21 Jan, 2024