Job Description Organisation / Entity: Department of Communities and Justice Job category: Administration and Clerical | Administration Officers Job location: Sydney Region / Sydney - Inner West Job reference number: 64246-42116912 Work type: Full-Time Total remuneration package: From AUD $79,032.00 to $86,539.00 per year Closing date: 04/02/2024 - 11:59 PM Administration Officer Location – Sydney Metro – Burwood Employment type – Ongoing, full-time role Salary – $79,032 pa - $86,539 pa, plus employer's contribution to superannuation and annual leave loading. Your role The Administration Officer provides administrative and support services to facilitate the operation of the Housing Appeals Committee (HAC). The HAC provides an independent appeals mechanism for social housing clients in NSW. The Committee Secretariat operates as a business unit of the Housing, Homelessness & Disability Directorate in order to support the HAC operations and obtain administrative and business support. Appeals can be made to the HAC about certain decisions of DCJ Housing Services, Community Housing or Aboriginal Community Housing organisations providing social housing. Appeals are administrative reconsiderations of decisions made across a wide range of issues affecting tenants of social housing and applicants for social housing services. The HAC reviews decisions to see if they are fair, reasonable and made within the policy of the housing provider. What you’ll do As part of the HAC team, you’ll provide administrative support including filing, maintenance of registers, routine purchasing, meeting and event support, copying and creating and compiling documents, contacting clients and booking their hearings. You will be organised, adaptable and possess the ability to work independently and within a collaborative team. You will also prepare matters for hearings including organising papers for committee members, notify parties, arrange interpreters and travel for members and make arrangements for clients with special needs. In this role there will be face to face contact with clients and their advocates. You’ll be the main contact for the team, and you’ll respond and direct enquiries, calls and emails as part of your day-to-day duties. What we’re looking for In addition to the essential requirements, the ideal candidate will: Have experience in providing excellent customer service, strong communication skills (both written and verbal), and understanding the importance of discretion and confidentiality. Thrive under pressure and meet tight timeframes. Be flexible and organised, with great attention to detail and accuracy. Be a highly motivated team player, working collaboratively and independently as required, but always with a ‘can-do’ attitude. Download the role description. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Targeted Question 1 As the Administration Officer you will be required to ensure excellent customer service, support staff and external stakeholders and manage a demanding workload. Please provide an example of when you have demonstrated these skills. What were your responsibilities, what process did you put in place and the outcome? (Maximum 300 words) Targeted Question 2 Describe a time where you have had competing deadlines? What did you do to manage these deadlines and what was the outcome? (Maximum 300 words) For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kylie Leahy on 0409 822 070 or at: kylie.leahydcj.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Anjy Fayad on 02 9765 3042 or via anjy.fayaddcj.nsw.gov.au Job Closing Date 04 Feb, 2024