Administration Officer - Townsville - Immediate start Monday - Friday, 32 hours per week. Role description To deliver exceptional customer service to the Townsville community while supporting innovation, collaboration, and continuous improvement across the Infrastructure and Operations division. You will: Provide administrative support to the Property Fleet and Emergency Management team. Work collaboratively with leadership and across all departments. Uphold and model values, culture, and commitment to excellence. Help deliver community goals. Key Accountabilities Safety Leadership: Model and promote positive safety behaviours, ensuring compliance with Workplace Health and Safety policies. Customer Focus: Deliver excellent service to both internal and external customers, including government departments, leadership, and community members. Administrative Excellence: Manage documentation, scheduling, reporting, correspondence, procurement, and record-keeping. Collaboration: Provide cross-functional support within the Infrastructure and Operations Division. Business Continuity: Support essential operations during unplanned disruptions or emergencies. Quality Assurance: Ensure all documents and communications are accurate, aligned with objectives, and timely. Adaptability: Be flexible to work across multiple sites and changing environments. Key Requirements Essential: Demonstrated commitment to safety culture and compliance with health and safety systems. Qualifications equivalent to Certificate IV in Business or at least 3 years relevant administrative experience. Current C Class driver’s licence. Proven customer service and communication skills with the ability to influence and educate. Strong computer literacy, especially with Microsoft Office Suite. Experience with Council systems such as CiAnywhere and CES (or equivalent). Ability to provide high-quality administrative and financial support to multi-disciplinary teams. Strong time management, independence, and ability to prioritise tasks effectively. Demonstrated adaptability and positive attitude in changing work environments. To apply , head to our website www.achievegroup.com.au , email your resume at [email protected] , or call 1300 129 732 for a confidential conversation.