We are seeking a Customer Service Specialist to join Australia's largest independent insurance premium funding company based in Adelaide. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service to customers. This is a 6-month contract with the possibility of extension and permanency. Key Responsibilities: Inbound Call Handling : Act as the first point of contact for customers, responding to inquiries and providing support via inbound calls. Mailbox & Queue Management : Monitor and manage email inboxes and service queues, ensuring that customer requests are handled efficiently and escalated as necessary. First Point of Contact : Provide outstanding service as the initial contact for customers, ensuring their needs are met, whether through phone or email. Issue Resolution & Problem Solving : Address and resolve customer issues promptly, identifying opportunities for improvement in customer experience. Maintain Records : Update and maintain accurate customer records in internal systems. Ensure all interactions are logged with clear details for future reference. We are looking for someone with: Previous experience in the insurance industry or a customer service role within the financial sector is desirable. Keen eye for detail. Ability to work in a fast-paced environment. Clear and effective communication, both written and verbal. The ability to address customer concerns, troubleshoot issues, and offer practical solutions. If you are ready to take the next step into the Insurance industry, please apply directly, or for a confidential discussion please contact Gabriel Menendez at Fuse Recruitment on 0413 270 875